Wide angle not focus

[emoriver]

Model: ZE620KL
RAM: 6G
Firmware/APP Version: 80.30.96.221
Frequency of Occurrence: 0
Rooted: No
APP Name:

Using wide angle camera pictures are not correctly focused: the opration is normal but the result is really poor

[ServiceE_Asus]

ujangns posted on 2019/1/14 03:27 Mine wide angle camera screen glitch when shooting at low light. Any one having the similar problem? ...

Hi ujangns, Good day, Could you please kindly tell me which firmware version are you currently on? Please kindly restore the camera app for a check. I would suggest you check this matter under safe mode. In safe mode, only the factory pre-installed applications will be loaded. For instructions, please refer to the link below: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe%2Bmode Thank you.

[emoriver]

Emilee_ASUS posted on 2019/1/17 04:41 Hi emoriver, Sorry for my late reply.

Hi Emilee, thanks for your reply but you're out of track... lens was crystal clear for every picture... anyway I'll take others and share with you. Regards

[halitefeakg]

I think i have the same issue. Normal camera is very good but wide angle camera is not good. I dont use wide camera so much but i have problem.

[ServiceE_Asus]

emoriver posted on 2019/1/21 13:34 Hi Emilee, thanks for your reply but you're out of track... lens was crystal clear for every pictu ...

Hi emoriver, Good day, Sorry for my late reply. I've consulted our tech team again. Have a nice day. 🙂

[ServiceE_Asus]

halitefeakg posted on 2019/1/24 16:44 I think i have the same issue. Normal camera is very good but wide angle camera is not good. I dont ...

Hi halitefeakg, Good day, Have you ever restored the camera app for a check? Could you kindly show me more piece of information as below? (1.) Firmware version ( settings> system > about phone > software information> build number) (2.) Camera app version (3.) Original photos. ( please upload your pictures to a cloud and pasts me your share link. e.g. Google drive or Asus webstorage). Thank you.