UI Stuttering after new .87 update in 5z

[Chintan_Devgani]

Please tell us some basic information before asking for help:
Model Name: Asus 5z
Firmware Version: Latest .87
Rooted or not: not
Frequency of Occurrence: sometimes
APP Name & APP Version (If your issue relates to the app): System UI
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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UI is Lagging/Stuttering while opening apps, closing apps, switching between the apps, opening the all app Page and swiping up and down in page, switching between Home page and Google now page after updating new .87 patch. It doesn't lag much but you can feel the lag there wasn't before this update. Sometimes apps also lags while scrolling but not much as the UI. Please look into this matter and provide solution.

[Chintan_Devgani]

victor2020

Hey, there can be multiple things which may cause this issue, try the below troubleshooting:

1. Check if there isn't any third party app which might have caused the device to slow down

2. Your device should have a few % of storage left as less free space on the device can cause a device to run slow

3. RAM management - there should always be adequate RAM available if the device needs to work flawlessly

4. Restart whenever you face this issue

5. Restart the device in safe mode – i. Power button hold for 2 seconds, ii. tap on the power off message which pops up on the screen, hold for few seconds it will give you an option to boot in safe mode.

6. Also, check if your device is on the latest software version.

7. If nothing work you can back up your phone & factory reset your device.

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More than 60GB space is available. All third party apps are closed. Also tried in Safe mode. 2.5GB ram is also free so that's not an issue. It works flawlessly for some time after restarting but after i open few apps it's buggy.

[Anders_ASUS]

amitgarde3

https://us.v-cdn.net/6031231/uploads/H57F3V96NCCW/2020-06-18-15-31-00.mp4

Please see above video ☝️Scrolling lag or stutters in latest .87 update it is related to touch please look into it

THIS HAPPENS ONLY WHILE SLOWER SCROLLS

thankyou @Anders_ASUS @CH_ASUS 😊

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You won't see the same lag when browsing zentalk via another browser. Please find other examples of UI stutter

[AmitGarde]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/90246#Comment_90246

You won't see the same lag when browsing zentalk via another browser. Please find other examples of UI stutter

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Yes, as per your instructions i am still investigating if i can see any stutter somewhere in UI
Thanks..! Always 😊

[Debasish_Sahoo]

1st video:-
2nd video:-
@Anders_ASUS Hi sir,
I have uploaded 2 videos, in the first video u can see the lag and after sometime I have recorded the second video and it works flawlessly without any lag.
It doesn't happens all the time but it happens for certain time and then works smoothly.
UI lag appears 2/10 on an average and it was not there in previous firmware versions.
And u can observe when u scroll/swipe and press the back button and as I have said that it not appears everytime.
And also the fact is that a little bit of lag is noticable when u had such a smooth experience with Asus 5z in past 2 years
I DON'T KNOW WHETHER U CAN SEE IT OR NOT BECAUSE IT IS VERY DIFFICULT TO CATCH IN SCREEN RECORDER
Hope this will help u.
Thank you.

[Debasish_Sahoo]

Debasish Sahoo

1st video:-

https://us.v-cdn.net/6031231/uploads/LL7XEY2590PQ/2020-06-26-20-31-49-1-1.mp4

2nd video:-

https://us.v-cdn.net/6031231/uploads/7OFX3RTX1N66/2020-06-26-20-36-07.mp4

@Anders_ASUS Hi sir,

I have uploaded 2 videos, in the first video u can see the lag and after sometime I have recorded the second video and it works flawlessly without any lag.

It doesn't happens all the time but it happens for certain time and then works smoothly.

UI lag appears 2/10 on an average and it was not there in previous firmware versions.

And u can observe when u scroll/swipe and press the back button and as I have said that it not appears everytime.

And also the fact is that a little bit of lag is noticable when u had such a smooth experience with Asus 5z in past 2 years

I DON'T KNOW WHETHER U CAN SEE IT OR NOT BECAUSE IT IS VERY DIFFICULT TO CATCH IN SCREEN RECORDER

Hope this will help u.

Thank you.

View post

@Anders_ASUS @Christine_ASUS @victor2020