The quality of the camera decreases when using the CamScanner application

[Lola_Owen]

Please tell us some basic information before asking for help:
Model Name: ZE620KL
Firmware Version: 4G
Rooted or not: No Root
APP Name & APP Version (If your issue relates to the app): CamScanner
Screenshot:
========================================
When I'm not using the Asus main camera app, the camera quality drops significantly. This happened with the CamScanner app and a few other apps like Skype, FaceBook. (You can see this in the screenshot) Also, if I use the standard Asus camera app, everything works really well.

[Christine_ASUS]

Hi Lola Owen
Thank you for your asking. For 3rd party app related question, please report to the app developer.
Besides, please check your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still persist?
#[Zenfone] How to update firmware on my phone?

https://www.asus.com/support/FAQ/1009748/
#ZE620KL Phone Firmware Spot
https://www.asus.com/mobile/phones/all-series/ZenFone-5/HelpDesk_BIOS/

[Lola_Owen]

Lola Owen

Please tell us some basic information before asking for help:

1. Model Name: ZE620KL
2. Firmware Version: 4G
3. Rooted or not: No Root
4. APP Name & APP Version (If your issue relates to the app): CamScanner

Screenshot:

========================================

When I'm not using the Asus main camera app, the camera quality drops significantly. This happened with the CamScanner app and a few other apps like Skype, FaceBook. (You can see this in the screenshot) Also, if I use the standard Asus camera app, everything works really well.

The quality of the camera decreases when using the CamScanner application

Thanks for your attention, I have just found a solution to solve the problem of image quality when using camscanner mod apk TechBigs application.

[Christine_ASUS]

Hi Lola Owen
Glad to hear that. Cheers.