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The quality of the camera decreases when using the CamScanner application

Lola_Owen
Star I
Please tell us some basic information before asking for help:
Model Name: ZE620KL
Firmware Version: 4G
Rooted or not: No Root
APP Name & APP Version (If your issue relates to the app): CamScanner
Screenshot: 090112a15s6bkemw8wvmez.jpg
========================================
When I'm not using the Asus main camera app, the camera quality drops significantly. This happened with the CamScanner app and a few other apps like Skype, FaceBook. (You can see this in the screenshot) Also, if I use the standard Asus camera app, everything works really well.
3 REPLIES 3

Christine_ASUS
Community Legend II
Hi Lola Owen
Thank you for your asking. For 3rd party app related question, please report to the app developer.
Besides, please check your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still persist?
#[Zenfone] How to update firmware on my phone?

https://www.asus.com/support/FAQ/1009748/
#ZE620KL Phone Firmware Spot
https://www.asus.com/mobile/phones/all-series/ZenFone-5/HelpDesk_BIOS/

Lola_Owen
Star I
Lola Owen

Please tell us some basic information before asking for help:

  1. Model Name: ZE620KL
  2. Firmware Version: 4G
  3. Rooted or not: No Root
  4. APP Name & APP Version (If your issue relates to the app): CamScanner

Screenshot: 090112a15s6bkemw8wvmez.jpg

========================================

When I'm not using the Asus main camera app, the camera quality drops significantly. This happened with the CamScanner app and a few other apps like Skype, FaceBook. (You can see this in the screenshot) Also, if I use the standard Asus camera app, everything works really well.


The quality of the camera decreases when using the CamScanner application
Thanks for your attention, I have just found a solution to solve the problem of image quality when using camscanner mod apk TechBigs application.

Christine_ASUS
Community Legend II
Hi Lola Owen
Glad to hear that. Cheers.