STRANGE SCREEN LIGHTUP DURING ONGOING CALL

[adityapruthi200]

Please tell us some basic information before asking for help:
Model Name: ZENFONE 5Z
Firmware Version: WW-100.10.107.70
Rooted or not: NOT ROOTED
Frequency of Occurrence: 9/10 TIMES
APP Name & APP Version (If your issue relates to the app): SYSTEM UI
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
This issue is happening since the first android 10 roll out.i assumed it would get solved but no luck! I have mentioned this issue in my previous post but due to the removal of old zentalk app I no longer have access to those posts.
I'M experiencing this Strange type of issue Actually the problem is when i am on a call and talking with my earphones plugged in ,and when I lock my device (by double tapping, there is a strange screen lightup during that time. As if the screen has some partial brightness.it annoys and i think since the zenfone 5Z doesn't has a oled display it will be very much battery consuming.
Look at the screen shots attached.
This image is when I'm on a call.





This image is when the call has been disconnected (normally locked,completely blacked out.)



Ps. I have aley tried the following :
Cleared cache.
Removing earphones (talking on speaker).
Tried in safe mode.
Reset my settings.
Factory reset.
Downgrade to pie and then upgrade to android 10 (problem is/was not there in pie)
Can someone from the members or the moderators confirm and reply the same. It is a serious bug which needs to be rectified.
Pls asus look into this issue. 🙏🏻🤞🏻
Regards
Peace.

[hkumar73]

adityapruthi2001

Please tell us some basic information before asking for help:

1. Model Name: ZENFONE 5Z
2. Firmware Version: WW-100.10.107.70
3. Rooted or not: NOT ROOTED
4. Frequency of Occurrence: 9/10 TIMES
5. APP Name & APP Version (If your issue relates to the app): SYSTEM UI

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

This issue is happening since the first android 10 roll out.i assumed it would get solved but no luck! I have mentioned this issue in my previous post but due to the removal of old zentalk app I no longer have access to those posts.

I'M experiencing this Strange type of issue Actually the problem is when i am on a call and talking with my earphones plugged in ,and when I lock my device (by double tapping, there is a strange screen lightup during that time. As if the screen has some partial brightness.it annoys and i think since the zenfone 5Z doesn't has a oled display it will be very much battery consuming.

Look at the screen shots attached.

This image is when I'm on a call.

This image is when the call has been disconnected (normally locked,completely blacked out.)

Ps. I have aley tried the following :

Cleared cache.

Removing earphones (talking on speaker).

Tried in safe mode.

Reset my settings.

Factory reset.

Downgrade to pie and then upgrade to android 10 (problem is/was not there in pie)

Can someone from the members or the moderators confirm and reply the same. It is a serious bug which needs to be rectified.

Pls asus look into this issue. 🙏🏻🤞🏻

Regards

Peace.

STRANGE SCREEN LIGHTUP DURING ONGOING CALL

Exactly same happening with me.... Cannot do anything for it. Tried factory reset too.... Pls asus.... Do something with this flagship.

[adityapruthi200]

@Abhinav can you do something about this?
Do you duplicate this issue?? Pls reply...
Peace.

[adityapruthi200]

Can someone reply pls????

[Chintan_Devgani]

Well i have tried just now and I'm not having this issue. When i try to lock the phone by double tapping the screen doesn't go off just phone is locked. I have to lock phone by physical lock button to turn the screen off. It goes completely black not like you mentioned in 1st photo.

[adityapruthi200]

Bro.... Turn off the "power button ends call"
Also, if its not a hassle can you provide me with a short video of this while in a dark room. I would be surprised to know its not happening in yours. Because I have got 2 other friends if mine with the same existing problem. Will make them post tomorrow in the same thread if readily agreed.
Pls? Help?
Regards (pls provide just a video... Really appreciate it).

Chintan Devganiya

Well i have tried just now and I'm not having this issue. When i try to lock the phone by double tapping the screen doesn't go off just phone is locked. I have to lock phone by physical lock button to turn the screen off. It goes completely black not like you mentioned in 1st photo.

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