edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZENFONE 5Z
  2. Firmware Version: WW-
  3. Rooted or not: NOT ROOTED
  4. Frequency of Occurrence: 9/10 TIMES
  5. APP Name & APP Version (If your issue relates to the app): SYSTEM UI

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


This issue is happening since the first android 10 roll out.i assumed it would get solved but no luck! I have mentioned this issue in my previous post but due to the removal of old zentalk app I no longer have access to those posts.

I'M experiencing this Strange type of issue Actually the problem is when i am on a call and talking with my earphones plugged in ,and when I lock my device (by double tapping, there is a strange screen lightup during that time. As if the screen has some partial annoys and i think since the zenfone 5Z doesn't has a oled display it will be very much battery consuming.

Look at the screen shots attached.

This image is when I'm on a call.

This image is when the call has been disconnected (normally locked,completely blacked out.)

Ps. I have aley tried the following :

Cleared cache.

Removing earphones (talking on speaker).

Tried in safe mode.

Reset my settings.

Factory reset.

Downgrade to pie and then upgrade to android 10 (problem is/was not there in pie)

Can someone from the members or the moderators confirm and reply the same. It is a serious bug which needs to be rectified.

Pls asus look into this issue. 🙏🏻🤞🏻





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