STRANGE SCREEN LIGHTUP DURING ONGOING CALL
adityapruthi2001
Level 3
Please tell us some basic information before asking for help:
- Model Name: ZENFONE 5Z
- Firmware Version: WW-100.10.107.70
- Rooted or not: NOT ROOTED
- Frequency of Occurrence: 9/10 TIMES
- APP Name & APP Version (If your issue relates to the app): SYSTEM UI
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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This issue is happening since the first android 10 roll out.i assumed it would get solved but no luck! I have mentioned this issue in my previous post but due to the removal of old zentalk app I no longer have access to those posts.
I'M experiencing this Strange type of issue Actually the problem is when i am on a call and talking with my earphones plugged in ,and when I lock my device (by double tapping, there is a strange screen lightup during that time. As if the screen has some partial brightness.it annoys and i think since the zenfone 5Z doesn't has a oled display it will be very much battery consuming.
Look at the screen shots attached.
This image is when I'm on a call.
This image is when the call has been disconnected (normally locked,completely blacked out.)
Ps. I have aley tried the following :
Cleared cache.
Removing earphones (talking on speaker).
Tried in safe mode.
Reset my settings.
Factory reset.
Downgrade to pie and then upgrade to android 10 (problem is/was not there in pie)
Can someone from the members or the moderators confirm and reply the same. It is a serious bug which needs to be rectified.
Pls asus look into this issue. 🙏🏻🤞🏻
Regards
Peace.
Comments
Pls someone reply...... 🙏🏻🙏🏻🙏🏻
Can someone duplicate this issue???
Experiencing same issue here also....
Asus pls reply regarding the same... Pls
Exactly same happening with me.... Cannot do anything for it. Tried factory reset too.... Pls asus.... Do something with this flagship.
@Abhinav can you do something about this?
Do you duplicate this issue?? Pls reply...
Peace.
Can someone reply pls????
Well i have tried just now and I'm not having this issue. When i try to lock the phone by double tapping the screen doesn't go off just phone is locked. I have to lock phone by physical lock button to turn the screen off. It goes completely black not like you mentioned in 1st photo.
Bro.... Turn off the "power button ends call"
Also, if its not a hassle can you provide me with a short video of this while in a dark room. I would be surprised to know its not happening in yours. Because I have got 2 other friends if mine with the same existing problem. Will make them post tomorrow in the same thread if readily agreed.
Pls? Help?
Regards (pls provide just a video... Really appreciate it).
Power button ends call is turned off already.
Then pls take the pain of providing me with a short video of the same..... Because I have done factory reset as well as OS downgrade and then upgrade. It is not there in pie. Only in Android 10.
Peace.
Omfgggg!!! This is an issue?!! I thought it was just happening with mee! Shitt mann! Everytime I am experiencing this issue!! Wtf asus!!..... Battery draining too!
Screen does not getting dimmed either phone is locked by double tapping or by power button that light does not goes away!! Do something mann!
Omfgggg! I thought it was just happening with me.!!!.... That strange lightup just suckss! Cant do anything to get rid of it!! Either locking with double tapping or by power button does not ends the call!! Shittt! Report asus!
Hi @adityapruthi2001
I would suggest once the lockdown eases kindly visit the service center.
As you have tried all the possible troubleshooting. Also, I will try to check the same. Thanks.
ShouldShould all of us visit the service centre as all of us would be having a hardware issue??
Is that what you are trying to say??
Hey, @Victor0_ASUS.... Can you pls help me out here.
Does the screen turns off completly when you double tap the screen when turned off?
dekh lo bhai almost no one is having this problem. maybe there is problem with proximity sensor. Service centre is only solution. else send your phone log to mods.
Who said? Ki kisi ko ni hai. Mere cousin ke phone me bhi exact same problem hai. And btw jinhone btaya bhi ni hai agr problem to wo log bhi khn video bhej pa rhe hain?
Agr ni hai koi problem to sirf 10 sec ki clip bna kr bhejne me jhn sirf call krna hai or 2-3 baar double tap se lock or unlock krne me kya dikaat hai?