Sound Problem!

[TheseMood]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: 9.0
Frequency of Occurrence: 16.
Rooted: No
APP Name:

Hi Asus, Although the sounds are of high quality, the sound is high when "Outdoor Mode" is On, but very low quality. Please, correct it... Video link: https://youtu.be/YWMA9NAIWjU

[ServiceE_Asus]

Hi yusufofficiall01, Good day. Because our tech team cannot duplicate this matter in the latest version. Could you kindly help us to perform logtool on your phone and provide us more detailed information about this issue? If you agree, please provide us the log file, and also the information below: (1.) Do you use the stock Audio Wizard? Or Have you used any Equalizer? If yes. Could you show me which Equalizer app do you use and screenshots of your set-up. (2.) What is the time when the problem is happening in the log? (e.g. 10:00-->10:30) Log SOP: https://www.asuswebstorage.com/navigate/a/#/s/8921562113C84A63BCCABCA8847DF622Y Log tool: https://www.asuswebstorage.com/navigate/a/#/s/F413719FAF8C439EA26D2CC93E2C88AEY Once you have done to record log, please upload logfile to cloud and send the share link to me. (e.g. Asus webstorage or Google drive). Please let me know if you need any help. Thanks for your assistance.

[ServiceE_Asus]

Hi yusufofficiall01, Good day. Sorry, our tech team cannot duplicate this matter in the latest version. Could you help me check this HQ music on youtube to confirming again? :) https://www.youtube.com/watch?v=PzKtoTISrlc&list=PLgQLKhyDqSaP0IPDJ7eXWvsGqOOH3_mqQ If this problem still appears, Could you help us to capture a log about this problem? I've texted you by PM, please kindly check it. We would appreciate your reply.