Showing results for 
Search instead for 
Did you mean: 

Quick Questions on Rooting

Rising Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version:
Rooted or not: NO
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I have few questions:
Does unlocking bootloader mean rooting one’s phone?
Can ASUS service centers unlock the bootloader? Are they allowed?
My phone was OOW but never rooted. I am convinced that the service center had unlocked the bootloader. They had handed over my handset saying that it was repaired. Besides, the model name changed from ZS621KL to ZS620KL.


Rising Star II
Hi, we have forwarded your details to our concerned team. They will get in touch with you to solve your issues.