No Software Update (Oreo to Pie)

[edgardocotasjr]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_Phone-15.0610.1801.42-0
Frequency of Occurrence: NA
Rooted: No
APP Name: na
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201910/13/042451qbmm1l7dl14zvblf.jpg

Just got my new Zenfone 5, and still on Oreo, no software updates, how can I update my software? i'm new in Asus

[kingghaffar76]

You can just download it from their website.... but make sure backup all of ur data.

[edgardocotasjr]

Which should I download from the website? And how can i update it after downloading the software? Just really new with Asus

[Y_ASUS]

edgardocotasjr posted on 2019/10/13 21:10 Which should I download from the website? And how can i update it after downloading the software? Ju ...

Hi edgardocotasjr, We would suggest that you first update to the last firmware version of Android Oreo: WW-15.0619.1810.67, then update to the first version of Android Pie: WW-16.0610.1812.58. Lastly, you may update to the latest firmware version WW-16.0615.1910.112. (This version is currently not yet available on our website. You may check it tomorrow or the day after that.) ZE620KL support page: https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/ How to update firmware: https://www.asus.com/support/FAQ/1009748/ Thank you 🙂