No notification sound for Messages

[brianmcloughlin]

Model: ZE620KL
RAM: 6G
Firmware/APP Version: WW_V16.0615.1912.115
Frequency of Occurrence: Permanent
Rooted: No
APP Name: Messages

My phone does not make any sound, light up or vibrate when I receive a sms message. I only get a blue dot in the app icon. I have checked all notification settings, reset app preferences, toggled all.notification settings. Issue only started after.upgrading to latest firmware.

[brianmcloughlin]

That is correct, no sound and no vibration on messages app. All other apps have sound and vibration. Phone is in ringtone mode.

[brianmcloughlin]

See screenshots that you requested. Ringtone volume is set, not in silent mode and vibration is set to on