Mirra casting Amazon prime

[Roystoys]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Roystoys]

I used to be able to Mirra cast Amazon prime to my 2019 Toyota HiAce but now , and for a while, I only get the audio not the video. Am I doing something wrong or have Amazon prime DONE something?? PS same for Netflix but other movie apps work fine

[Christine_ASUS]

Hi Roystoys
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/ 
2. Your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still persist?
3. Does the issue appear after any system/apps' download or update?
4. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth
5. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
6. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same after performing the Factory Reset, kindly let me know. Thank you.