Issues on Zenfone 5Z

[R_2]

Model Name: Zenfone 5Z (ZS620KL)
Firmware Version: 100.10.107.70
Frequency of Occurrence: everyday
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Until 100.10.107.46 everything was fine. Then on the same firmware (.46) fingerprint reader started to not unlock sometimes when screen is off and it's slower. I have to put the finger 2 times, but not always. I tried to solve with factory reset. I didn't solve the problem.
Now on latest firmware .70 i also face lags/frame drops everywhere sometimes. When i close all recent apps it runs well, no lags, but then they come back. An example when they occur: when i scroll between windows from left or right. It's frustrating.
Asus what's happening? What are you doing? Please fix these issues. I'm not the only one who face these issues. I am truly frustrated. I can't stand these problems. I' m considering to not buy Asus phones anymore because it's absurd

[R_2]

@Y_ASUS i posted short videos you asked. You have nothing to say? Please

[pradeep_verma_1]

Radu

Can you help me please?

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Radu

1. Model Name: Zenfone 5Z (ZS620KL)
2. Firmware Version: 100.10.107.70
3. Frequency of Occurrence: everyday

========================================

Until 100.10.107.46 everything was fine. Then on the same firmware (.46) fingerprint reader started to not unlock sometimes when screen is off and it's slower. I have to put the finger 2 times, but not always. I tried to solve with factory reset. I didn't solve the problem.

Now on latest firmware .70 i also face lags/frame drops everywhere sometimes. When i close all recent apps it runs well, no lags, but then they come back. An example when they occur: when i scroll between windows from left or right. It's frustrating.

Asus what's happening? What are you doing? Please fix these issues. I'm not the only one who face these issues. I am truly frustrated. I can't stand these problems. I' m considering to not buy Asus phones anymore because it's absurd

Issues on Zenfone 5Z

Also noticed same , having problem with new update , it's a request to Asus please give an update to solve this

[R_2]

pradeep verma 100

https://zentalk.asus.com/en/discussion/comment/70093#Comment_70093

https://zentalk.asus.com/en/discussion/25473/issues-on-zenfone-5z

Also noticed same , having problem with new update , it's a request to Asus please give an update to solve this

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Yes, there are serious problems. Please, an update just with some fixes is needed here

[Christian_ZF8]

@CH_ASUS @Y_ASUS Hello, even if the phone is locked, you can access the quick access menu. Gravissimo security error. Only the mobile data you are asked to unlock, but the rest is not required to unlock. Please pay attention to that. I have already read in some responses from some moderators in previous versions "that is a peculiarity of android 10", so why does asus not fix it to protect its users? Thanks for listening

[Christian_ZF8]

Y_ASUS

https://zentalk.asus.com/en/discussion/25473/issues-on-zenfone-5z

Hi Radu,

For fingerprint problem, we suggest that you try removing the previous fingerprint data and set up new ones. Please check if the problem is improved after this. If not, please tell us how long it takes to unlock while screen off. Does this happen every time?

For the lagging problem, could you show us a short video of the problem?

Thank you 🙂

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Here the delay also happens, in my case it always recognizes but there is a delay, something of 2 seconds + -, something that did not happen in the previous version.
When the phone is off, the battery is full but the LED is not green, it remains red as if it were still charging, this problem was in the previous version and remained in this. Thanks for listening
edit: the failure happens when I'm charging with the phone turned off