Issues on Zenfone 5Z

[R_2]

Model Name: Zenfone 5Z (ZS620KL)
Firmware Version: 100.10.107.70
Frequency of Occurrence: everyday
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Until 100.10.107.46 everything was fine. Then on the same firmware (.46) fingerprint reader started to not unlock sometimes when screen is off and it's slower. I have to put the finger 2 times, but not always. I tried to solve with factory reset. I didn't solve the problem.
Now on latest firmware .70 i also face lags/frame drops everywhere sometimes. When i close all recent apps it runs well, no lags, but then they come back. An example when they occur: when i scroll between windows from left or right. It's frustrating.
Asus what's happening? What are you doing? Please fix these issues. I'm not the only one who face these issues. I am truly frustrated. I can't stand these problems. I' m considering to not buy Asus phones anymore because it's absurd

[Y_ASUS]

Radu

1. Model Name: Zenfone 5Z (ZS620KL)
2. Firmware Version: 100.10.107.70
3. Frequency of Occurrence: everyday

========================================

Until 100.10.107.46 everything was fine. Then on the same firmware (.46) fingerprint reader started to not unlock sometimes when screen is off and it's slower. I have to put the finger 2 times, but not always. I tried to solve with factory reset. I didn't solve the problem.

Now on latest firmware .70 i also face lags/frame drops everywhere sometimes. When i close all recent apps it runs well, no lags, but then they come back. An example when they occur: when i scroll between windows from left or right. It's frustrating.

Asus what's happening? What are you doing? Please fix these issues. I'm not the only one who face these issues. I am truly frustrated. I can't stand these problems. I' m considering to not buy Asus phones anymore because it's absurd

Issues on Zenfone 5Z

Hi Radu,
For fingerprint problem, we suggest that you try removing the previous fingerprint data and set up new ones. Please check if the problem is improved after this. If not, please tell us how long it takes to unlock while screen off. Does this happen every time?
For the lagging problem, could you show us a short video of the problem?
Thank you 🙂

[R_2]

Y_ASUS

https://zentalk.asus.com/en/discussion/25473/issues-on-zenfone-5z

Hi Radu,

For fingerprint problem, we suggest that you try removing the previous fingerprint data and set up new ones. Please check if the problem is improved after this. If not, please tell us how long it takes to unlock while screen off. Does this happen every time?

For the lagging problem, could you show us a short video of the problem?

Thank you 🙂

View post

I have already tried to remove previous fingerprint data and set up new ones. I tried many times. I also did a factory reset. It takes about 1-2 seconds to unlock but not every time. The biggest problem is that it doesn't unlock while screen is off and no, it doesn't happen every time.

I haven't another device to make a video and screen recorder records only at 30 fps so you can't notice lags easily. However it is UI random lags/frame drops issue. I don't face lags when i play games for example. I think that it could be something wrong with the ram management. Can you tell me at least if it should be hardware problem?

[R_2]

Can you help me please?

[Adarsha]

Facing the same problem. The fingerprint unlock not working properly.Have to try 2-3 times to unlock.