Homescreen scale problem

[shadowring45]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: First time
Rooted: No
APP Name:

Hi, I have problem with homescreen not able to fullscreen How can I fix it?

[ServiceE_Asus]

Hello shadowring45, Good day. Does this problem on any wallpaper? Has your phone updated to the latest WW-V16.0615.1905.102? (settings> system > about phone > software information > build number) Please also help me restore the Asus Launcher to default settings and update to the latest version 5.5.2.47. Thank you.

[shadowring45]

Emilee_ASUS posted on 2019/7/1 20:35 Hello shadowring45,

Yes, other backgrounds have problems same. After update This problem still exists.

[ServiceE_Asus]

Hello shadowring45, Thanks for your reply. Does this problem still appear if you restart the phone? Have you used any display settings in the system settings? Is there any specific way or app to trigger this problem to occur? Thank you.

[shadowring45]

Yes,when i restart phone this problem still appear. I think doesn't use any setting in the system setting, And I think that this problem is caused by rescaling app before lock my phone but rescaling app not working finish.