Flashlight not working

[marshbagadiong2]

Model: ZC600KL
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: Daily
Rooted: No
APP Name: Built-in Flashlight
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201909/08/080722sn1101u0axa1qt00.jpg

Please help me. I noticed that I cannot use my flashlight anymore. I guess it started when we used it two days ago. We had to keep it on since we're working on something but it keeps on shutting off after a few minutes like it's on auto-sleep mode. A day after that, I found out that it is still turned on but the flashlight is not working anymore. It's been 3 days now. And the flashlight option is no longer working.

[Åłωιη]

Did you mean your flashlight still switched on and you can't turn it off? 

[Y_ASUS]

Hi marshbagadiong24, The relevant team is looking into the flashlight problem. If there is any news we will notify you immediately. In the meantime, we would suggest that you open Camera, then turn on flashlight to improve the problem temporarily. Thank you for your understanding.

[Y_ASUS]

Hi marshbagadiong24, Could you try opening the camera, then tap the flashlight on quick settings? Is the flashlight on quick settings working after opening camera? Thank you and sorry for the inconvenience.

[Y_ASUS]

Hi marshbagadiong24, Could you check if the problem is still appearing in firmware version WW-16.0610.1911.89? If the problem is not improved, please let us know. If you have not received the update yet, you may check update in Settings > System > System updates. Or download from our website: https://www.asus.com/Phone/ZenFone-5-Lite-ZC600KL/HelpDesk_BIOS/ How to update firmware: https://www.asus.com/support/FAQ/1009748/ Thank you 🙂