Display become unresponsive during double tap to turnoff while on a call

[xbms]

Please tell us some basic information before asking for help:
Model Name: ZENFONE 5Z ZS621KL
Firmware Version:WW-100.10.107.99
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app):
HI... Iam using zenfone 5z ZS621KL [Indian version ] for almost two years. It was running fine until the latest update  WW-100.10.107.99. Whenever I call someone if I have used the proximity sensor for once and then turn of the display by DOUBLE TAPPING during the call, My phone's display will not turn off, instead it goes to the lockscreen and then the whole display become unresponsive. If I use power button instead of double tap to turn off the display this issue will not occur.
For information
- I didn't dropped my phone since I bought it.
- My phone's display is working fine but goes crazy only during above said scenario.
- My phone's proximity sensor is working fine as it should be.
-I have done hardware reset thrice for this issue.
I have added a video footage of this issue along with this post. From my point of view its a software bug. All others who are reading this post and have zenfone 5z on current version of update, Please check and give your response and if anyone is having a solution for this issue will be much helpful.
Thank you.

[Debasish_Sahoo]

xbms

Please tell us some basic information before asking for help:

1. Model Name: ZENFONE 5Z ZS621KL
2. Firmware Version:WW-100.10.107.99
3. Rooted or not: NO
4. Frequency of Occurrence: ALWAYS
5. APP Name & APP Version (If your issue relates to the app):

HI... Iam using zenfone 5z ZS621KL [Indian version ] for almost two years. It was running fine until the latest update  WW-100.10.107.99. Whenever I call someone if I have used the proximity sensor for once and then turn of the display by DOUBLE TAPPING during the call, My phone's display will not turn off, instead it goes to the lockscreen and then the whole display become unresponsive. If I use power button instead of double tap to turn off the display this issue will not occur.

For information

- I didn't dropped my phone since I bought it.

- My phone's display is working fine but goes crazy only during above said scenario.

- My phone's proximity sensor is working fine as it should be.

-I have done hardware reset thrice for this issue.

I have added a video footage of this issue along with this post. From my point of view its a software bug. All others who are reading this post and have zenfone 5z on current version of update, Please check and give your response and if anyone is having a solution for this issue will be much helpful.

Thank you.

https://us.v-cdn.net/6031231/uploads/TPV3067BXZ7K/video.mp4

Display become unresponsive during double tap to turnoff while on a call

This same problem happens with me too and I think it's a bug.

[Debasish_Sahoo]

Christine_ASUS

Hi friends

I just tested my device V99 and I didn't encounter the same situation. Can you provide me the screenshot of your Touch Gesture settings? Settings>Advanced>Gestures>Touch Gesture

V99 https://www.asuswebstorage.com/navigate/a/#/s/FC272806760649DFA1E331016F7B87274

View post

[archilsoni412]

Christine_ASUS

Hi friends

I just tested my device V99 and I didn't encounter the same situation. Can you provide me the screenshot of your Touch Gesture settings? Settings>Advanced>Gestures>Touch Gesture

V99 https://www.asuswebstorage.com/navigate/a/#/s/FC272806760649DFA1E331016F7B87274

View post

Here is the screen shot for the same

[AmitGarde]

Christine_ASUS

Hi friends

I just tested my device V99 and I didn't encounter the same situation. Can you provide me the screenshot of your Touch Gesture settings? Settings>Advanced>Gestures>Touch Gesture

V99 https://www.asuswebstorage.com/navigate/a/#/s/FC272806760649DFA1E331016F7B87274

View post

Dont know how you are not able to see this problem but i checked this again and again almost 10 times just now and let me tell you this problem does exist it seems like a bug
Let me share you my gesture page screenshot

Thanks!

[xbms]

THANKS FOR YOUR RESPONSE.