Hi
sugilaroslaros194Thank you for your asking. To avoid any misunderstanding in the conversation, please provide me further information in English.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/ 2. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?
Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
3. Please check on SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI test fails, kindly bring your device to the nearest ASUS repair center for device checking:
https://www.asus.com/support/Service-Center-All-Countries/If it is impossible to access the service center during Covid-19 period, please try Call us:
https://www.asus.com/support/CallUs