Hi tinbertg
Good day.
Is your firmware version currently on the latest WW-90.10.138.181?
(settings> system > about phone > software information)
I would suggest you let the battery charge more than 30 minutes even the battery percentage shows 100.
If this problem still exists, Could you kindly help us to perform logtool on your phone and provide us more detailed information about this issue? If you agree, I've texted you by PM, please kindly check your message box.
Thank you. 🙂