Hi JustinPlayz, According to your description, we suggest that you can back up your data in the phone and execute a factory reset. For how to do the factory reset on your phone, please refer to the following link. Thank you. https://www.asus.com/support/FAQ/1006347
Hello @Karen_ASUS I cant goto Factory Reset/Recovery mode its just stuck on a logo and whenever i connect it to my pc its says usb not recognize i also cant goto the main wallpaper beacuse its stuck on the loading screen bootloop