Android Q upgrade: no audio when I answer a call

[surio_it]

Model: ZE620KL
RAM: 6G
Firmware/APP Version: QP1A.190711.005.WW_user_100.04.44.98_20191115
Frequency of Occurrence: always
Rooted: No
APP Name:

Hi, after the OTA upgrade to Android 10 Q I've encountered a lot of bugs.The following are the most serious issues: 1) No audio in both direction when I answer a call. No problem when I start the call. 2) Play Store crashes 15/20 seconds after opening. Already tryed to clear the PlayStore app cache and data. I need support ASAP. Needless to say, not being able to answer calls is unacceptable. Is there a way to downgrade to Android 9 without losing the European warranty?

[selestacorp]

I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!

[Y_ASUS]

Hi surio.it, 1) Have you checked with the carrier about this? Is your SIM card functioning normally in other phones? Does this problem appear when you are speaking with microphone/ speaker mode/headphones/ bluetooth? 2) We have checked with the relevant team about this, and we will provide you the information once we receive any news on this. Thank you 🙂

[Y_ASUS]

selestacorp posted on 2019/12/18 23:35 I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!

Hi selestacorp, To improve the problem of Camera & Gallery, please try: 1. Settings > Apps & notifications > See all apps > Tap the upper right corner three dots > Show system 2. Find "Media Storage" > Storage & cache > Clear Storage > OK Sorry for the inconvenience. Thanks for your understanding.

[Y_ASUS]

Hi surio.it, Please check your PM for a message I have sent you. Thank you 🙂