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5Z Update to Android 10 - a couple of little problems s...

srota
Rising Star I
Model: ZE620KL
RAM: 6G
Firmware/APP Version: ww_100_04.44.98_20191115
Frequency of Occurrence: once
Rooted: No
APP Name:

Last edited by srota on 2019/12/1 12:20 5Z Update to Android 10 - overall good results, a couple of little problems solved. Just to share some findings , in case other users will encounter the same little problems. I updated the phone downloading the Android 10 version ww.100.04.44.98 from the AsusTek web link: https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS620KL/UL-Z01R-WW-100.04.44.98-user.zip The updating process went smooth. Problem with Contacts: when the phone restarted I noted that opening the contacts, names and addresses were not visible. Moving to the dark background and moving back to the light background, names become again readable. Problem is solved. Essentially color of the fonts beame initally white on a white background, characters were no more visible. Problem with SD card . After the upgrade, the SD card was recognised, with all the files in it well readable in the Data Manager . Following a phone reboot the card was no more visible in the Data Manager. Rebooting again the phone, the card became again visible. Currently no problem with SD card. Few issues with Widgets: it seems to me that few Widgets are not working well, perhaps it is a matter of learning from my side. No big issues in any case. Microsoft Apps all working, very well: I have installed Edge, OneDrive, Outlook, Office, Microsoft Weather : all work fine, very fast. WhatsApp: working very well. That is all from my side.
66 REPLIES 66

Ekalavya
Star I
Same issue here, the phone was perfectly fine before the update , after the update the , the backup has reduced by more than 50% and there is issues in charging as well as it is taking much more time for charging

BrunoF20
Zen Master I
Dheeraj09 posted on 2019/12/28 23:45 Guys need help. When i updated to android 10 from android 9, everything went smooth for few days and ...
You may check the downgrade file on their website: https://www.asus.com/Phone/ZenFone-5Z-ZS620KL/HelpDesk_BIOS/ Please note that the data will be cleared after you downgrade. 1. Download the firmware to internal storage. 2. Remove Google Account (Settings > Accounts > Remove). 3. Restart the device and accept the terms of the notification that will show on screen.

Y_ASUS
Zen Master I
Dheeraj09 posted on 2019/12/29 10:45 Guys need help. When i updated to android 10 from android 9, everything went smooth for few days and ...
Hi Dheeraj09, Is the problem still appearing? What are the apps that have this problem? Thank you 🙂

Y_ASUS
Zen Master I
ekalavya1490 posted on 2019/12/29 17:12 Same issue here, the phone was perfectly fine before the update , after the update the , the backup ...
Hi ekalavya1490, Could you tell us what you mean by "backup has reduced by more than 50%"? Thank you 🙂

AmitGarde
Community Legend II
Last edited by amitgarde3 on 2020/1/13 02:49
Jei_ASUS posted on 2019/12/24 12:43 Hi amitgarde3, We are looking into the problem. Sorry for any inconvenience caused.
Also screen recorder does not record internal audio from whatsapp video call even after setting record audio option to internal audio new bug found :Q and can we know what about december security patch n other bug fixes with battery optimisations for A10 ??? :'( is anything cooking for 5Z or juz 6Z and ROG 2 are the lucky 1nce to get fixes?? :@