camera keep crashing, HELP please !!

[yux1]

ZF Model: ZD553KL
RAM: 1G
Firmware/APP Version: 8.1
Frequency of Occurrence: Always
Rooted: No
APP Name:

Hello all,my camera app keep crashing ...any help how sort it out ? Smartphone selfie witn no camera is a paradox !!!:shutup: I had already tried factory reset, but it does not work anyway. Thank you

[Lapirow]

I still have my problem after update to ver. 171
Where can I buy parts for the zenfone 6?

[Christine_ASUS]

Hi Lapirow
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[Lapirow]

Hi Christine,
I contacted the already but my phone was bought in Hong kong. To get it fixed I need to go there because apparently they dont have delivery service. II live in japan now so it is a little bit difficult.
I dont know how i can get it repaired. any suggestion?

[Christine_ASUS]

Hi Lapirow
Please provide me the information for further checking, let me see what I can do.
1. Can you provide me a video by the steps below
factory reset>open camera app
2. Your current firmware version
Settings>System>About Phone>Software information

[Lapirow]

Hi Christine,
I made video but I had to cut it in three parts to be able to upload it.
Software information
Baseband version: M3.18.40.19-Kirin_001102
Kernel version: 4.14.117-perf android@mcrd1-16 #1 Wed Aug 19 21:13.30 CST 2020
extension rom: 1.1.1
Build number: QP1A.190711.005WW_Phone-17.1810.2009.176
Thank you very much.