Please tell me your Bluetooth device brand and model.
We would suggest you also check by pairing with other devices.
If you still cannot pair your Bluetooth device, please show me an error screenshot or short video.
Please also try clearing the record of this bluetooth device, are try pairing again.
Does the Bluetooth device require any app to pair?
To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.
Thank you 🙂