Zenfone 11 Ultra abnormal at charging

[Hari107]

Hi, my name Hary from Jakarta/Indonesia, i just buy Zenfone 11 Ultra at 13 July 2024, first experience everything is great. But then i charge my Zenfone and not playing, in view a minutes i want to check then take the phone. I'm very shocked  and scared cause the temperature is very hot. This is very abnormal for the phone with expensive price. Fyi I use 33 Watt charging adapter. My question is, can I claim for the warranty? Or it is the normal condition with the temperature? 

[tphenfalcon · Accepted solution]

Itu pake charger Asus bro atau pake brand lain?
Uda coba fitur steady/ultra steady charging blm utk perbandingan suhunya?

Soalnya zenfone 9 gw dicharge 30W pake bawaan sih ga panas2 amat tp lbh sering pake fitur ultra steady charging biar lbh adem.

[Hari107]

solved, thank you guys 🥰. i use my old phone charger because asus doesn't give free original charger in the box. then i need to buy asus rog hypercharger and now the temperature is normal