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Full Dark Black Screen Issue on ZenFone 11 Ultra

romromillys
Star I

a month ago - last edited a month ago

Hi everyone,

Full Dark Black screen problems have started occurring on my ZenFone 11 Ultra. The screenBLACK occasionally goes blank while using apps or during phone calls, and I have to force restart the device to get it working again.

Iam running the latest software version, and the issue started after the recent update. I have tried basic troubleshooting like restarting, clearing cache, and even performing a factory reset, but the problem persists.

Has anyone else faced this issue or found a solution? Could this be a software bug or a hardware issue?

Any suggestions or advice would be greatly appreciated. Thank you!

 
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1 REPLY 1

Evaaa43
Star I

2 weeks ago

It sounds like a frustrating issue! Since it started after the recent update, it could be a software bug. You've already tried the basic steps, but I recommend checking for any new updates, trying Safe Mode to rule out third-party apps, and clearing the system cache. If the problem persists, contacting Asus support might be the best next step. Hope this helps!

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