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please help i need to fix boot for zenfone 10

mooosssm
Star I

Hello Dears

please help i disabled an app"media picker" "com.google.android.providers.media.module" by ADB and after i restart the phone its stucked on boot loop, and it shows me just to do factory reset  and i could not do that ever,

so please help me to open it please

 

phone model

ASUS_AI2302 

Android 13 

TKQ1.220928.001.33.0220.0220.101 release-keys

5 REPLIES 5

Mansi_ASUS
Moderator
Moderator

Hi @mooosssm,

I have reported the issue to the R&D and will get back to you with more information.

Thank you very much, please help me on time.

Because until now, i can't use the phone and i have many problems with my work because the phone has a lot db and important files that not even be able to recover it so i need urgent help please 🙏🏼

ddac
Star I

This is insanity. My Zenfone 10 is stuck in a boot loop too. Asus causes damage like terrorism, only that I can't run and hide from it. 

Mansi_ASUS
Moderator
Moderator

Hey @mooosssm,

I heard back from the R&D, the team recommends you to visit your nearest ASUS repair center to get your device examined.