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Issue with ringtone and notification sound on bluetooth headphones

Star I

When I have bluetooth headphones (two different models) connected with the phone then ringtone and notification sound is still played from internal speakers and on headphones it is played with very low volume at the same time. The expected behaviour is that it should only be played on headphones with correct volume.

Issue is present on Asus ZenFone 10 with latest fw version (WW_34.1004.0204.128) installed, but it was also present on previous fw versions.



Hey @user4292,

Could you please share a Bluetooth log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Bluetooth”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


Hey @Mansi_ASUS , I've sent you private message with the logs. Thx.