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zenbook ux331un video_dxgkrnl_fatal_error BSOD

james_leetong
Star I
System: Zenbook 13 ux331un
Battery or AC: Both (Battery and AC)
Model: Zenbook 13 ux331un
Frequency of occurrence: Once a week
Reset OS: yes
Screenshot or video:
========================
Detailed description:
Getting a BSOD with the video_dxgkrnl_fatal_error in different state of work. From fresh power up to working at the middle of the day. I've done the dism and sfc proposed solution based on the previous responses.
Here's the link of the dump file. Please remove the blanks as I am not allowed to post links. https: //drive.google.com/file/d/1eNvm-SQ-SBkPj6cGXyGCp0Osn7a5WD9l/view?usp=sharing
11 REPLIES 11

Blake_ASUS
Community Legend II
Hello James,
How about running Windows update?
Thank you.

james_leetong
Star I
Windows is up to date at version 2020H2.

Blake_ASUS
Community Legend II
Hello James,
After you uninstall the driver, you may run the Windows update to let it detect to install the driver back.
Does that work?
Thank you.

james_leetong
Star I
when i did the check for updates, it showed the nvidia driver in the downloads but after the reboot, it did not reflect back on the device manager.
i am ok with it not showing, as long as i don't get that BSOD.

RAJU_MSC_MATHEM
Zen Master I
james.leetong

when i did the check for updates, it showed the nvidia driver in the downloads but after the reboot, it did not reflect back on the device manager.

i am ok with it not showing, as long as i don't get that BSOD.


View post
Nvidia has released latest GRD driver 465.89 on 30.03.2021. I installed the same . I have different model laptop