UX581GV i9-9980HK Laptop Frozen/ dark screen

[TitanZen]

System: Win 10 Pro
Battery or AC: Both
Model: UX581GV i9-9980HK
Frequency of occurrence: Often
Reset OS: YES
Screenshot or video:
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Detailed description：Laptop goes into a frozen/ unresponsive state sometimes with screen on and sometimes the screens go dark. Both states I have to press the power button for a few seconds to power down then I can power it back up to be operational. It randomly happens I can't say it is doing a specific task other than light cpu load. It can either be at idle not doing anything or I could have it streaming on netflix, youtube, entertainment sources. Peripherals I have a Logitech G900 mouse that is constantly in use with this laptop wireless and wired when charging. This issue has been in this laptop since new system resets were done thinking it would solve the issue. Just did a factory image reinstall friday night 5/22 and it still has the issue because it froze one me tonight 5/24. BIOS 307. Anyone experiencing this from a UX581GV i9-9980HK?
https://www.youtube.com/watch?v=lWqx99HCj5U
https://www.youtube.com/watch?v=Hk1ZCc2rcTo&t=16s
https://www.youtube.com/watch?v=obIoH5NI9XM

[AnthonyLee_ASUS]

Hi @TitanZen!
First, we would suggest you to check if your windows has finished windows update (settings -> Update & Security -> Check For Updates). Make sure that all updates are performed. Next, you can try by accessing windows troubleshooter to see if windows detect any errors: https://support.microsoft.com/en-us/help/4028430/windows-10-use-a-fix-it-tool Please provide us error code if error occurred.
You can also try the diagnosis tool on MyAsus app. https://www.asus.com/support/FAQ/1038549/ Please also provide us error code if error occurred.
Lastly, it will be helpful if you can provide us more detail on what applications or actions that will cause laptop to freeze.
Thanks!

[TitanZen]

@AnthonyLee_ASUS
Hi. I get no error code or messages from either checks.
The last time that it froze with the screens ON I had google chrome open with two tabs open and it was sitting on my desk for like 35 minutes without moving the mouse or touching the keyboard or track pad.
Other times the computer sleeps because I do not interact with it but then it freezes up after because I can see the screens come back on but they are just black with nothing on them and the computer will have no response to the touch pad, screentourch or keyboard.
Other times while watching something on netflix or hulu in full screen mode the screens go dark and unresponsive.
Power settings are default have not changed anything in regards as to what it does plugged in or unplugged.

[AnthonyLee_ASUS]

Hi @TitanZen Does it froze while notebook is charging (plugged) or unplugged? And is there any symptom of notebook overheating? Thanks!

[TitanZen]

Hi @AnthonyLee_ASUS This happens plugged & unplugged but mostly while plugged in since my unit is stationary. Notebook is not overheating fans operating normal and turbo mode works too and the unit surface does not feel hot when it freezes.
As of now It has not frozen on me yet. When I made the initial post I started using it without my mouse to see if that is the cause of the problem. The moment it happens I will post again that it froze.