Hello aau aau
and thank you for reaching out.
Could you please provide the model name (for example, UX8402ZE), OS version, and details of the situation?
Please note that Asus ScreenXpert (ScreenPad Plus) is compatible with the UX481, UX581, and GX550 series.
Also, it is recommended that you refer to the link below and go to the ASUS support site
> enter the model name > select [Driver & Tools], and find "ScreenXpert" in Utilities to download the latest version.[Notebook] Asus ScreenXpert (ScreenPad Plus) - Introduction | Official Support | ASUS Global