Why red tint is still present after A10 update?

[akhilj66]

I and many others have reported this issue.
I want to know whether it can be fixed by software patch or it's an issue with my unit, in that case I'll need to take my phone to service center.
Please respond, I need answers.
@Anders_ASUS
@CH_ASUS
@LP_ASUS

[akhilj66]

deeppaul589

https://zentalk.asus.com/en/discussion/comment/51609#Comment_51609

Could you post some screen shots here?

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60Hz Red Tint in My Asus Rog Phone 2

[OPC]

deeppaul589

https://youtu.be/1CQ2qSC-m3k

At 1:22:00 there is scene of darkness @akhilj66 @OPC @Zerued@Zerued@zeruel.tenshi could you check if there is similar black crush problem on other amoled displays.

Post pictures.

View post

There is definitely black crush. All the detail in the black is gone and there is just a black smudge. But I have also checked on the Macbook Pro lcd screen and it looks the same.

[OPC]

akhilj66

https://zentalk.asus.com/en/discussion/comment/51770#Comment_51770

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Thanks!

I have tried it recording with Note 8. On the photos it looks very red. Similar to yours. But the fact is in reality it's not even closely as red as in the photos. This is the reason I am not posting it here. I just couldn't reproduce the reality I see on my Rog 2 screen. There is a red hue, but not as red as photos from Note 8 would suggest. Screenshots on the other hand show no red tint at all. The reality is somewhere in between.

[akhilj66]

OPC

https://zentalk.asus.com/en/discussion/comment/51772#Comment_51772

Thanks!

I have tried it recording with Note 8. On the photos it looks very red. Similar to yours. But the fact is in reality it's not even closely as red as in the photos. This is the reason I am not posting it here. I just couldn't reproduce the reality I see on my Rog 2 screen. There is a red hue, but not as red as photos from Note 8 would suggest. Screenshots on the other hand show no red tint at all. The reality is somewhere in between.

View post

Still, there is red tint right. Maybe it doesn't affect you so much, but the reality is that Asus messed up with color calibration on all rog 2 phones and red tint is indeed persistent. Again I'd like to ask @Anders_ASUS, please DO NOT IGNORE this. It is the after sales service that differentiates Samsung from Asus. Please I'd like to stay loyal to Asus, but if my problems aren't heard, I would have no option but to strictly strike off Asus from my potential list of phones next time.

[akhilj66]

deeppaul589

https://youtu.be/1CQ2qSC-m3k

At 1:22:00 there is scene of darkness @akhilj66 @OPC @Zerued@Zerued@zeruel.tenshi could you check if there is similar black crush problem on other amoled displays.

Post pictures.

View post

I checked ,indeed there is black crush on my rog 2, checked on my other phone and laptop but on that there isn't any black crush happening, only on Rog 2 it happens. I'll upload pics soon.