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Update not received

mr_strange
Rising Star II
Please tell us some basic information before asking for help:
Model Name:rog 2
Firmware Version:.32
Rooted or not:not rooted
Frequency of Occurrence:-
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I didn't get the latest update after .32 I'm currently in .32 and my phone didn't receive any update. Please look into this@Anders_ASUS
screenshot-20201008-083036878.jpg
@Gustav_ASUS
4 REPLIES 4

FiREPLAY
Rising Star I
mr.strange

Please tell us some basic information before asking for help:

  1. Model Name:rog 2
  2. Firmware Version:.32
  3. Rooted or not:not rooted
  4. Frequency of Occurrence:-
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I didn't get the latest update after .32 I'm currently in .32 and my phone didn't receive any update. Please look into this@Anders_ASUS

screenshot-20201008-083036878.jpg

@Gustav_ASUS


Update not received
Is it a CN device with Global firmware?

Anders_ASUS
Hall of Fame III
mr.strange

Please tell us some basic information before asking for help:

  1. Model Name:rog 2
  2. Firmware Version:.32
  3. Rooted or not:not rooted
  4. Frequency of Occurrence:-
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I didn't get the latest update after .32 I'm currently in .32 and my phone didn't receive any update. Please look into this@Anders_ASUS

screenshot-20201008-083036878.jpg

@Gustav_ASUS


Update not received
That FW is super old. FOTA won't work if your FW is 3 versions older than the last one. Please update manually. After this you should receive FOTA again, unless you have a Tencent. Then you won't receive updates and you need to download updates via XDA forum
https://www.asus.com/Phone/ROG-Phone-II/HelpDesk_BIOS/

mr_strange
Rising Star II
Anders_ASUS

https://zentalk.asus.com/en/discussion/37419/update-not-received

That FW is super old. FOTA won't work if your FW is 3 versions older than the last one. Please update manually. After this you should receive FOTA again, unless you have a Tencent. Then you won't receive updates and you need to download updates via XDA forum

https://www.asus.com/Phone/ROG-Phone-II/HelpDesk_BIOS/


View post
If this is the case, why didn't i receive the 3 updates? Mine is global version and i didn't receive an update after .32

mr_strange
Rising Star II
mr.strange

https://zentalk.asus.com/en/discussion/comment/122664#Comment_122664

If this is the case, why didn't i receive the 3 updates? Mine is global version and i didn't receive an update after .32


View post
@Anders_ASUS