System update failed (Your system is reverted to its original configuration)

[BlueHunt]

The latest FOTA Version 2007.27 is not getting downloaded. System update is indeed detecting the .27 Firmware FOTA but after hitting the "Update" button, its showing "System update failed" popup with a message showing "Your system is reverted to its original configuration".

Screenshot is attached :

P.S. : After facing the problem, I cleared the cache and the data of the "FOTAService" system app and restarted the device. But after restarting, the issue is still happening.

Kindly look into the matter dear ROG team.

[grimmjaw18]

Averan

I'd just list the steps for manual update here:

1. Download this fota file (158mb)

https://fota2.asus.com/delta_package/phone/WW_Phone/formal/17.0240.2004.9-user-WW_Phone-17.0240.2007...

2. Place the downloaded file in internal storage (not in any subfolder)

3. Rename the file to this:

UL-ASUS_I001_1-ASUS-17.0240.2007.27-1.1.204-user.zip

4. Reboot your phone the notification for updating will pop up click yes and the process will start

As easy as that!

If any of you are wondering that fota/manual update has any difference believe me there isn't

I've manually updated my Zenfone 5z many times without any issues

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I did try this way..i got notification to install update after restart..but still failed to install update

[iqbalksah]

grimmjaw18

https://zentalk.asus.com/en/discussion/comment/97469#Comment_97469

I did try this way..i got notification to install update after restart..but still failed to install update

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If still failed, i suggest you to update through full firmware which is 2.2gb. Copy the file to internal. Then restart the phone. After that you will got noti about update detected. Then just start and waiting. You will got two noti, from the file detected and from FOTA. Please go with file detected.

[BlueHunt]

mohdashrafsharifuddin

FYI, I have reset my phone to factory default.

But still same issue persist. So don't waste time and effort doing it. I am regretting it. Waste my hours of time. Sigh.

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yeah, performing a hard reset to get the issue fixed would have been a hectic and time consuming process. Thanks to you that you still tried it but the result is unfortunately same. Wait for Asus to fix the issue since they are working on it I guess. Maybe they would release another FOTA with those specific glitches which are causing this system update failure issue for us.

[BlueHunt]

okay, as per latest discussion and follow up with Gustav today, as per his request, I did a manual update by downloading the 2007.27 (2.29gb) firmware file from the support site and it went successful.
He asked me to do the same to take a note whether the update is getting failed in case of only FOTAService or for both the FOTA and manual update case so that he could intimate the same to the concerned dev team for further investigation as he assured me that the team is already working on it depending upon my log file information I provided him earlier.
And, at the same time, Gustav assured me that to rectify the issue in the upcoming updates, the team will fix the same upon investigation and he will follow up and update us regarding the fix for the FOTAService glitch so that the issue doesn't occur in the upcoming FOTA updates.

**Those who are still waiting to get the FOTAService glitch issue to be fixed, you may try updating the 2007.27 update through Manual way for now, and wait for the next FOTA update to popup.

[Suchi]

Tech_Talk

okay, as per latest discussion and follow up with Gustav today, as per his request, I did a manual update by downloading the 2007.27 (2.29gb) firmware file from the support site and it went successful.

He asked me to do the same to take a note whether the update is getting failed in case of only FOTAService or for both the FOTA and manual update case so that he could intimate the same to the concerned dev team for further investigation as he assured me that the team is already working on it depending upon my log file information I provided him earlier.

And, at the same time, Gustav assured me that to rectify the issue in the upcoming updates, the team will fix the same upon investigation and he will follow up and update us regarding the fix for the FOTAService glitch so that the issue doesn't occur in the upcoming FOTA updates.

**Those who are still waiting to get the FOTAService glitch issue to be fixed, you may try updating the 2007.27 update through Manual way for now, and wait for the next FOTA update to popup.

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Thanks for the update. Is there anything worth updating in this patch?