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Software bug

Star I
I use keyboard mouse converter for Android i used in samsung,vivo,honor (8 pro and 9i) work perfectly but in Rog 2 not working.
Issue is when I connect mouse in my converter mobile detect mouse directly and display cursor.
I connected mouse with my converter and converter connected with mobile via bluetooth then why mobile detect input devices directly other mobile not detect directly it's work with converter software shooting plus v3 available on play store I already use in Android 9 and 10 devices working fine.
And also Android 10 update is available in assus official website many user updated also but when I check update its show version updated