cancel
Showing results for 
Search instead for 
Did you mean: 

Rog Phone 2 screen turns black when it heats up.

amysin06
Star I
Please tell us some basic information before asking for help:
Model Name: Rog Phone 2
Firmware Version:
Rooted or not: No
Frequency of Occurrence: 3-4 times a day
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone screen turns black whenever it heats. Although the screen remains responsive.
3 REPLIES 3

ARP_ASUS
Community Legend II
Hi, sorry to hear about this.
You can try factory reset once before visiting the service center.
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india

mannahringw
Star III
@amysin06 have you done factory reset? If yes does it solve your problem?

amysin06
Star I
@mannahringw @ARP_ASUS No the problem doesn't solve after factory reset.