rjayI paid because I just wanted it to be over with. It was more stress than it was worth. The best I was able to get was a """"discount""" on their repair fee. They may have extracted 168 extra bucks from me on this phone, but they lost a 3k sale, since I had been planning on buying an i9 ProDuo from them at the end of the summer. I just want my cool garbage phone back so I can duct tape it to a pillow and never leave the house.
Why did you pay? You should have disputed this with your bank, that way instead of getting back a phone that got torn open apart just to be fixed, you could have gotten your money back for a brand new phone (you would have also gotten a spare charger,case,cooler,etc).
ASUS basically just came up an extra 200-300 dollars on your phone sale because they want to be scummy and not honor their warranty. Its insane how in the last week this exact issue has suddenly been propping up in the forums. This is good though, because when a bank checks this forum before they give you your money back they will see the proof....
rjayIf you provide me with the RMA number I can follow up with them and see what happened. Without that I have no ability to investigate your claim.
This was the repair center in Grapevine Texas. They sent a picture of the "chip" and I just received the phone today. What a fkin joke, the picture they sent me vs what I actually see are different in the sense that in the picture they took it in a way where it made the "chip" look as bad as it can possibly be. Now that I have the phone in my hand, this "chip" is literally just a small scratch that doesn't even extend to the screen. I absolutely took pictures of my phone right before I shipped it, this small scratch was not there.
This scratch was obviously done at the ASUS center, because I saw a video on how to fix the screen display. You have to take a very sharp knife and essentially scratch the entire back off because it is held by glue. Clearly whoever took apart my phone wasn't careful and scratched the body. Not only that, but because I had a weird feeling that ASUS might try something like this I made sure to bubblewrap this phone to hell.... It is a thousand dollar phone after all!
Also, ASUS doesnt wrap the phone good at all when they send it back to you. They literally just stick the phone between two cheap peices of foam....
Regardless, I'm still shocked that ASUS is saying the reason the display doesn't work and the battery doesn't charge is because of a small scratch on the body of the phone. I went through a few Samsung phones and dropped their phones to shit, and they still work perfectly fine even with a messed up body.
To the ASUS rep, there is no point in giving you this information because your "follow-up" doesn't resolve my issue. This seems like a hardware issue that is starting to crop up for many users, and I created this thread to warn users of your scam tactics.
Again I repeat, DISPUTE WITH YOUR BANK, ASUS DOESN'T HONOR THEIR WARRANTY WORTH A SHIT.