92yamasYou should reinstall your game and try on another network before you do a factory reset. You could also reset your wifi, mobile & BT first (same menu in system settings as factory reset).
I recently updated to Android 10, and when I try to play PUBGM it loads perfectly fine, the ping is good, but when I try to start a match it gives an error saying that the server has high ping, if I continue anyway the game is stuck on loading the match and later kicks me to the main screen of the game!
Same thing happens on PUBGM Lite!
*It's not a problem with my network, because everything else related to network works fine!
All my games work fine, I think only the BR games don't work.
*I haven't yet tested on COD Mobile.
Should I Factory Reset?
PUBGM doesn't work!