09-14-2019 01:44 AM
12-08-2019 10:25 AM
12-09-2019 04:09 PM
LinoTo my knowledge a Tencent edition ROG Phone II will never receive a WW FOTA update. You can attempt a manual installation, but we can't guarantee that the FW will update.I purchased a ROG2 (Tencent Games) from Gearbest, I wasn't aware of this issue, I'm from South Africa, so far I have no issues with my device, so basically I'm not going to get any OTA updates? I feel it's Asus responsibility to honour their devices , also how do these devices leave Chine with the international ROM version , with the boxes fully sealed and with the original wrapping?
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12-09-2019 11:45 PM
LP_ASUSI think this is unacceptable, Asus should have done a better job with preventing this phones to leave China and alerting the public about this issue.https://zentalk.asus.com/en/discussion/comment/33105#Comment_33105
To my knowledge a Tencent edition ROG Phone II will never receive a WW FOTA update. You can attempt a manual installation, but we can't guarantee that the FW will update.
We are not supporting these devices because the software was never designed to work with that hardware. Different antennae bands, data connections, etc etc. Google and Android do not exist in China, therefore running an Android FW on a phone designed for a world without Google is problematic at best.
How did the device leave China in the original wrapping? Presumably, someone bought a Tencent phone in China, unboxed it and flashed the WW firmware, then resealed it and sold it to Gearbest after bringing it across the Chinese border. This is not an official configuration and we have never produced a Tencent edition on worldwide firmware. You can consider it tampered with. Our engineers won't even allow me to provide instructions on how to flash it back to China FW because they are so concerned it will brick the device.
I'm sorry to hear that you have one of the affected devices. Consider contacting Gearbest with this information and requesting some kind of return/refund.
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12-10-2019 01:25 AM
12-10-2019 01:30 AM