[PSA] Take caution - Tencent-branded Chinese models with "Global/International ROM"

[CH_ASUS]

Hi all

We have come to notice there are resellers selling the so-called "Tencent ROG Phone II"-models for the Chinese market with "International ROM".

We would like to make clear that ASUS does not officially sell any Tencent-branded ROG Phone II with so called "International ROM" or "Global firmware".
We cannot guarantee the functionality of this combination , if you are facing any type of issues - please turn to your reseller where you bought this device - as this is is not a combination we are selling.

Please also take careful note that updates/FOTA functionality will be disabled since the ROM and the models dont match, some resellers note this in the fine-print.. some may not..

Extra info:
If you are seeing anything about a "Global ROM version" or "Tencent with Global/WW ROM" it would be a clear giveaway.

[LP_ASUS]

alfred7209

https://zentalk.asus.com/en/discussion/comment/27079#Comment_27079

Tes Say tencent ...

View post

Then you have a Tencent model phone with worldwide firmware. Please get in contact with your reseller for a refund.
If anything goes wrong with the phone ASUS support cannot help you, and your device is not in warranty.

[MadDuke]

Since I've bought the phone from Gearbest it would be nice if Asus made any effort to basically contact them and try to stop the selling since on their own they will surely not do that.
https://www.gearbest.com/cell-phones/pp_009841057667.html?wid=1349303
A simple PSA on Twitter saying that Asus will not support any product sold through gearbest would be enough.
Not doing anything and refusing any support at the same time looks like Asus doesn't mind the sale money and the low overhead of not needing to provide support.

[Flint]

Hi, could use a little help here to establish what type of Asus Rog 2 I bought please. The shop I got it from states it for the global market although the back of my phone says tencent games.

[Flint]

Hi, could use a little help here to establish what type of Asus Rog 2 I bought please. The shop I got it from states it for the global market although the back of my phone says tencent games.

[Flint]

jairo

https://zentalk.asus.com/en/discussion/comment/23030#Comment_23030

Hi, can you pass me the link where you bought it? I am interested in buying this device

View post

Any chance you could look at mine please?