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Phone Beeps in full volume and switches off while in Bluetooth connection

sathish05durai
Rising Star I

‎12-16-2019 12:11 PM

Hi team,
While connected to Bluetooth headset. When a call comes i am able to speak without any issue. But after cutting the call suddenly a very high sound comes and phone gets switched off. This happens atleast 3 times a day. Kindly fix this issue asap.
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4 REPLIES 4

Anders_ASUS
Hall of Fame III

‎12-18-2019 05:35 AM

Hi! Do you mean it turns off completely? I need to know why this is happening. Is it ok if we log your phone? I will send you a PM
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sathish05durai
Rising Star I

‎12-29-2019 12:47 AM

For 2 weeks im not getting this issue. Also others also posted the same iaaue. Not sure how it got solved automatically. Anyway thanks.
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Anders_ASUS
Hall of Fame III

‎01-10-2020 06:32 AM

It's not fixed in the current FW but if you keep the BT volume at 3 out of 7 steps, it won't trigger a restart. So maybe you have done this and this is why it hasn't restarted.
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sathish05durai
Rising Star I

‎01-10-2020 10:36 AM

When we can expect a fix for this 😞
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