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Official Asus Service Center in Azerbaijan refuses to repair phone !!!

tariel_sadixov
Star II
Please tell us some basic information before asking for help:
Model Name: Rog phone 2
Firmware Version: android 10 (degraded from 11)
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Almost 3 month my phone started to auto restart during games and overheating. I am living in Azerbaijan and there is official service center "Comp Clinic" (compclinic .az). they refused to repair my phone because my warranty ended. I know my warranty is not available, i asked for paid service - fix problem and say how much i need to pay. they still refuse to accept phone if warranty period ended. Anyone from Mods can contact official service in my country ? is it normal that after warranty period we must throw away our phone ?? Playing pubg on low settings, phone restarts after 3 4 minutes, overheating and left airtrigger glitches. tried factory reset, reinstall game, decreased GPU performance nothing helps. Benchmark stress test unsuccesfull phone turns off after 4 minutes of testing. Please someone from moderators explain why i cant repair my phone in official service even i am ok with paying for service ?
7 REPLIES 7

tariel_sadixov
Star II
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/201983#Comment_201983

@tariel.sadixov

I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.


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600 euro to repair rog 2 ?) Excellent job asus )

Danishblunt
Hall of Fame I
tariel.sadixov

https://zentalk.asus.com/en/discussion/comment/202045#Comment_202045

600 euro to repair rog 2 ?) Excellent job asus )


View post
Find a local repair shop and tell them to replace the main PM8150 power IC, it would probably cost around 50-100EUR depending on shop.

tariel_sadixov
Star II
Danishblunt

https://zentalk.asus.com/en/discussion/comment/202587#Comment_202587

Find a local repair shop and tell them to replace the main PM8150 power IC, it would probably cost around 50-100EUR depending on shop.


View post
They just dont do it. I tried every way to find someone who will repair it. Thry just dont mess with that. Even azerbaijan official asus service dont accept phone, they offer to send phone to moscow. With repair price 600 euro:) its easier to say that throw away this phone.