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Multiple Issues in ROG phone 2 after 2 months usage

Apollofury
Rising Star II
Hi guys !
I got my ROG 2 among the first batch in India . It's currently running on android 9 , 1st October security patch ,kernel 4.14.83 .
some issues i am facing -

Screen freezes in the middle of gaming, especially while playing call of duty, the screen just freezes but i can still hear the audio and people chatting , i have to go back to home screen , clear the game from memory and restart it.
fingerprint scanner is really really slow , i have a 3.5 year lenovo phone whose finger print scanner is faster than ROG 2, second if an app has app lock and the screen times out when that app is open then the system UI crashes hen i open the phone lock using fingerprint scanner, i have to lock the screen and open again .
ear speaker crackles when on a phone call, this happens only when i am on a call, the speaker makes crackle noises .
The macro mode in the camera is probably one of the most difficult thing i have deal with in photography, it does not focus on the subject at all , i have struggle with various angles and distances to figure out when it wants to work.
Pocket mode is probably a useless feature on the phone as the phone has pocket dialed emergency services multiple times.
The screen brightness is a major issue , the lowest brightness setting can still act like a torch light in pitch dark places ( it's way too bright!) . The other strange thing i have noticed is when i step into direct sunlight the auto brightness sensor really struggles , the brightness incremental is so slow that i can basically see the brightness increases in sorta like step wise like flickering.
and last updates guys come on! i am not asking for android 10 but security updates or updates to fix simple bugs , anything at all ! one of my family member is using zenfone max M2 and it is running on December 5th update and i am using a premium phone released in 2019 that is running on android 9 october 1st update .
other than the above issues am really glad i bought this phone , it's a beast of phone and definitely a head turner in a crowd.
61 REPLIES 61

Whip88
Star II
Yeah but it's not just codm it's lots of games with high specs, every other device seems to be fine.

naveenneni
Star I
I have the same issue while playing CODM in the Frontline/TDM mode.
This happens atleast once or twice a day where the screen goes blank and I can still hear the game sounds. I them need to come back to Home and close the CODM app and open it again.
This is sad considering the otherwise good performance of the device.
Does anyone have a solution to this yet?

Whip88
Star II
naveenneni

I have the same issue while playing CODM in the Frontline/TDM mode.

This happens atleast once or twice a day where the screen goes blank and I can still hear the game sounds. I them need to come back to Home and close the CODM app and open it again.

This is sad considering the otherwise good performance of the device.

Does anyone have a solution to this yet?


View post
I wish!! No one has even requested a video or bug report. It's sad that Asus can be so far ahead in performance in most cases but can't get the little things like basic customer support.

Aryan202
Community Legend I
Whip88

This issue happens with me too on Call of duty mobile, I play and several different devices but it's only the rog phone 2 that this happens on.

The game freezes in MP and BR functions of the game, the game keeps running it's the screen that shutters and repeats.

Can I capture a bug report to send to a mod to look into?

I bought this device just to play this game using its speed and triggers.

This currently happens every game.


View post
That's the issue with the game
Happens on Zenfone 5z/6 too
Plus check out the negative reviews on PlayStore (they are many of them ) cos of this game's rating dropped considerably
My friends on different devices have that issue too and restarting game is the only solution

KiNGBERRi
Star I
Whip88

https://zentalk.asus.com/en/discussion/comment/48236#Comment_48236

I wish!! No one has even requested a video or bug report. It's sad that Asus can be so far ahead in performance in most cases but can't get the little things like basic customer support.


View post
I've make a video from this issue on My ROG 2 from COD. It's the same by me but no idea where i can send the video.