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Mobile phone auto shutdown

walktomylife
Star I
Please tell us some basic information before asking for help:
Model Name:Asus ROG phone 2 ZS660KL
Firmware Version:17.0240.2012.65
Rooted or not:Not Rooted
Frequency of Occurrence:10/10 (often)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone always auto shutdown when i plug in charger in temperature 38° above...
I ever try to downgrading OS to android 9 but the problem isn't resolved...
My electricity in home is good...
I also replacing my previous terminal cable into a new one...
I tried everything from OS, electricity, also my memory used just 24% from total 100% space...
I just install important app...
Please help me resolving this problem, im confused, i cant play game while charging... Thank u...
12 REPLIES 12

ronald1985
Community Legend I
walktomylife

Please tell us some basic information before asking for help:

  1. Model Name:Asus ROG phone 2 ZS660KL
  2. Firmware Version:17.0240.2012.65
  3. Rooted or not:Not Rooted
  4. Frequency of Occurrence:10/10 (often)
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My phone always auto shutdown when i plug in charger in temperature 38° above...

I ever try to downgrading OS to android 9 but the problem isn't resolved...

My electricity in home is good...

I also replacing my previous terminal cable into a new one...

I tried everything from OS, electricity, also my memory used just 24% from total 100% space...

I just install important app...

Please help me resolving this problem, im confused, i cant play game while charging... Thank u...


Mobile phone auto shutdown
Is it happening to both charging ports?
If the side ports, which one are you using?

iskandarler
Star II
Change mobo then your problem solved..

walktomylife
Star I
ronald1985

https://zentalk.asus.com/en/discussion/42699/mobile-phone-auto-shutdown

Is it happening to both charging ports?

If the side ports, which one are you using?


View post
Its happening in both charger port... Its really confusing me

walktomylife
Star I
iskandarler

Change mobo then your problem solved..


View post
What is mobo? Im not understand