Mobile phone auto shutdown

walktomylife · December 2020

Please tell us some basic information before asking for help:

Model Name:Asus ROG phone 2 ZS660KL
Firmware Version:17.0240.2012.65
Rooted or not:Not Rooted
Frequency of Occurrence:10/10 (often)
APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My phone always auto shutdown when i plug in charger in temperature 38° above...

I ever try to downgrading OS to android 9 but the problem isn't resolved...

My electricity in home is good...

I also replacing my previous terminal cable into a new one...

I tried everything from OS, electricity, also my memory used just 24% from total 100% space...

I just install important app...

Please help me resolving this problem, im confused, i cant play game while charging... Thank u...

ronald1985 · December 2020

https://zentalk.asus.com/en/discussion/42699/mobile-phone-auto-shutdown

Is it happening to both charging ports?

If the side ports, which one are you using?

iskandarler · January 1

Change mobo then your problem solved..

walktomylife · January 1

https://zentalk.asus.com/en/discussion/comment/143979#Comment_143979

Its happening in both charger port... Its really confusing me

walktomylife · January 1

https://zentalk.asus.com/en/discussion/comment/143984#Comment_143984

What is mobo? Im not understand

ronald1985 · January 1

https://zentalk.asus.com/en/discussion/comment/143988#Comment_143988

It is probably worth taking your phone to service centre to get it warranty repairs. Quite alot of people here got their motherboard replaced and started working again.