Mobile phone auto shutdown

Please tell us some basic information before asking for help:
- Model Name:Asus ROG phone 2 ZS660KL
- Firmware Version:17.0240.2012.65
- Rooted or not:Not Rooted
- Frequency of Occurrence:10/10 (often)
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My phone always auto shutdown when i plug in charger in temperature 38° above...
I ever try to downgrading OS to android 9 but the problem isn't resolved...
My electricity in home is good...
I also replacing my previous terminal cable into a new one...
I tried everything from OS, electricity, also my memory used just 24% from total 100% space...
I just install important app...
Please help me resolving this problem, im confused, i cant play game while charging... Thank u...
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Comments
Is it happening to both charging ports?
If the side ports, which one are you using?
Change mobo then your problem solved..
Its happening in both charger port... Its really confusing me
What is mobo? Im not understand
It is probably worth taking your phone to service centre to get it warranty repairs. Quite alot of people here got their motherboard replaced and started working again.
Mobo = motherboard
asus company he madarchod hai!
Thanks for ur comment... 👍
Thanks for info 👍
This is my second asus product... And its very dissapointing me...
why the hell did you buy asus for 2 times?
these motherfuckers are not worth buying!! specially mobile phones!
and the mods are also use who doesn't give solutions to problem!! Shit of a company
First time, i buy asus zenfone 2 in IDR 2.000.000++
After 2 month, the lcd have an error in mid spot...
U think, oh maybe because thats a cheap product...
But........
Why this happen on rog phone 2...???
This is the last time im buying asus product...