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Lighting armor case led not working

andrewolok
Star II
Hi, i have a rog phone 2 strix edition (Italian variant) and i have ordered a lighting armor case, not the standard one with the rog writing but the one with the blue character (don't really remember his name). Once i get the case delivered to me i find that the case has the Tencent Games branding on it, as expected, but the case itself is all blue rather than black (looks better than the black one in my opinion). I proceed to make sure that it is original and it is. I turn on NFC and as soon as apply the case it makes a chime and i am promped to install a new theme, as expected. After installing the theme i wanted to check out the lighting itself so because i had all my profiles set up i just turn on x mode, making sure that system lighting was on (was on the entire time, even before putting the case on, just wasn't meeting any of the conditions i gave it). Here's my problem, the led doesn't turn on, so i thought there was some settings off. Opening armoury crate i make sure that everything was properly set up in the system lighting and i try again. Nothing. I reboot my phone and still nothing. I also tried rebooting the phone with the case off but still the rgb led won't turn on. I tried loocking for diagnostics in the phone dialer but there is not a single option regarding the rgb led. Does anybody know how can i get it to function properly? I'm starting to think that it is a hardware fault on my phone. Thanks in advance.
6 REPLIES 6

Gustav_ASUS
Community Legend III
andrewolok

https://zentalk.asus.com/en/discussion/comment/89204#Comment_89204

I Just did It, set everything that would make lighting turn on and nothing, still doesn't do anything


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Just so I understand you right then, you can't get the back LED to light up without the case on as well?
Edit: I'm sending you instructions via PM on how to log your device.

andrewolok
Star II
Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/89206#Comment_89206

Just so I understand you right then, you can't get the back LED to light up without the case on as well?

Edit: I'm sending you instructions via PM on how to log your device.


View post
The back rog logo lights up without any issues, just the rgb flash doesn't seem to work