cancel
Showing results for 
Search instead for 
Did you mean: 

JUSTICE FOR ROG PHONE 2 USERS - Random switch off and never gets booted 🤬

ZT-95d471ef
Star III

The problem started in early December, the phone starts switching off continuously. I have contacted the Asus service center, they said it's a known issue like most of the users are facing the same issue. You can check the nearby service center available. Then I have visited the service center. They said it's a hardware issue. You need to replace the motherboard and have to pay 27k for this. I don't understand why should we pay 27k again on that if the fault is on your side. If I am the only one who is facing this problem I can accept it but most of the users are facing the same problem means you should be responsible for this defect. Try to focus on your customer's issues and at least learn from other company products and services. Do something on this issue while your customers are suffering.
36 REPLIES 36

sahiljohn96
Star II
I'm also facing this shot problem. Huge screen burn cause the touch resistance,. Should we go for consumer court ?

ronald1985
Community Legend I
sahiljohn96

I'm also facing this shot problem. Huge screen burn cause the touch resistance,. Should we go for consumer court ?


View post
Screen burn is not covered under warranty. You could of avoided it by lowering the brightness and change screens now and then to prevent static objects being on the screen and leaving a mark.
I think the OP has given up on this because he wasn't expected to file in himself.