Hey, I am using rog 2. since the latest update I am facing few issues.

[gpavanj]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[gpavanj]

Hi, with my rog2 Mobile I am facing few issues recently.
1) Phone blackout while charging and also cannot use phone while charging.
2) Phone freeze while playing games frequently.

Could someone provide info on what is the issue exactly and how to fix this? I never faced any problems with MI. Disappointing experience with my first asus mobile.

[Gustav_ASUS]

@gpavanj If it's safe for you to do so, please visit (or contact) a local service center about your issues.

[gpavanj]

@Gustav_ASUS I see so many users facing the same issue. May is this hardware related issue or software issue? Is there any online support given to this issue to resolve this or identify what is the issue actually is?

[Gustav_ASUS]

Many cases similar to what you are describing have come down to hardware related issues. @gpavanj