Headphones 3.5mm jack doesn't work at aerocooler

[Fatt]

Hi, I have problems with 3.5mm jack at cooler port, when I plug in on top of notification bar doesn't seem like detect and no sound on headphones.
But when use bottom of phone 3.5mm jack it works and show headphones detect at notification bar

Please help

[Anders_ASUS]

Have you tried restarting your phone with it connected and before connecting it? Could be that the audiojack in your aerocooler is damaged. In that case, you will need to contact your local ASUS support

[Fatt]

I did try restart and still same not working

[WaitingKy]

in my case, the headphone jack on aerocooler works if only aerocooler is connected. but after connecting the kunai gamepad via the bumper, the headphone jack on the aerocooler doesn't work anymore