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- DISPLAY BROKEN
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DISPLAY BROKEN
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06-08-2020 02:56 AM
Dear Team,
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS
attached pics fyr.
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS
attached pics fyr.
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44 REPLIES 44
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06-15-2020 04:21 AM
vicky.cool17920200615_160935_1800 209 0365.aacCall recording of me wasting 30 min of my life. Feel free to listen to it. So not worth it.https://zentalk.asus.com/en/discussion/comment/89239#Comment_89239
and visiting service center....listen to this lame reason from the technicians.
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06-15-2020 05:50 AM
Akash GuptaHahaahahaha.....https://zentalk.asus.com/en/discussion/comment/89241#Comment_89241
https://drive.google.com/file/d/1QaGBe-9AdbeuZ-9nQz2vqw38sHvuequL/view?usp=drivesdk
Call recording of me wasting 30 min of my life. Feel free to listen to it. So not worth it.
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06-15-2020 07:14 AM
rjayMan I shoulda tried that. When I first placed the order for the phone, by bank called me to check if it was a transaction I made. I bought mine at the end of april and it broke by the end of may and I still don't have it back.You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't put the phone back together if you don't pay).
Call you bank and make a claim on the charge, tell them the hardware is defective and based on what you've seen in the forums it is pointless to send it in. Tell your bank the money you get back from the claim will go back into ordering a new phone since ASUS refuses to give replacements.
I disputed this with my bank and got my money back, this was after I purchased the phone over 8 months ago. Unfortunately, I decided to go back to Samsung, because as much as I love the ROG 2 phone I can't support a cheat company. I may get the ROG 3 after a year, but I don't know.
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06-15-2020 07:20 AM
LxndrMy phone didnt break till now and i bought it in october. I think models that were made later are fragile than the ones made before.https://zentalk.asus.com/en/discussion/comment/88653#Comment_88653
Man I shoulda tried that. When I first placed the order for the phone, by bank called me to check if it was a transaction I made. I bought mine at the end of april and it broke by the end of may and I still don't have it back.
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06-15-2020 07:53 AM
Akash GuptaHe's on a Rog phone 1 I guess (I've seen his comments on that thread)https://zentalk.asus.com/en/discussion/comment/89304#Comment_89304
My phone didnt break till now and i bought it in october. I think models that were made later are fragile than the ones made before.
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