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- DISPLAY BROKEN
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DISPLAY BROKEN
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06-08-2020 02:56 AM
Dear Team,
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS
attached pics fyr.
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS
attached pics fyr.
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44 REPLIES 44
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06-15-2020 03:42 AM
Akash Guptayaaahhh,,dats correct... i have marked some asus representatives in the forum..waiting for their reply..atleast they should come to know what difficulties their customers are facing and hope they will give some solutions too.https://zentalk.asus.com/en/discussion/comment/89233#Comment_89233
Its always nice to check with company to find solutions and if they give makarri then you have to turn your finger in different place
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06-15-2020 03:44 AM
vicky.cool179Trust me there are 16 posts i have seen with same issue as you and all they said was to visit service center. They cannot help with hardware issues.https://zentalk.asus.com/en/discussion/comment/89234#Comment_89234
yaaahhh,,dats correct... i have marked some asus representatives in the forum..waiting for their reply..atleast they should come to know what difficulties their customers are facing and hope they will give some solutions too.
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06-15-2020 03:46 AM
Akash Guptaand visiting service center....listen to this lame reason from the technicians.https://zentalk.asus.com/en/discussion/comment/89237#Comment_89237
Trust me there are 16 posts i have seen with same issue as you and all they said was to visit service center. They cannot help with hardware issues.
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06-15-2020 03:58 AM
vicky.cool179I am currently on call with them and they said it depends on a physical damage, also if you pay for repair you will get a warranty and if it gets damaged again then it will be replaced for free. Its what i understand but it might be a scam. Idk i am just going to sell this crap and buy redmagic instead. Shitty phone.https://zentalk.asus.com/en/discussion/comment/89239#Comment_89239
and visiting service center....listen to this lame reason from the technicians.
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06-15-2020 04:20 AM
Akash Guptaforget bro....chuck it...i didn't made a mistake buying such a great phone, it is only the after sales service which makes the brand or phone bad. So they should help the customers than only they will build trust. They are thinking that if someone has problem in their devices than how they can make money by telling them lame or stupid reasons. So sad...making such a great phone and then providing such a poor after sale service by earning money.https://zentalk.asus.com/en/discussion/comment/89241#Comment_89241
I am currently on call with them and they said it depends on a physical damage, also if you pay for repair you will get a warranty and if it gets damaged again then it will be replaced for free. Its what i understand but it might be a scam. Idk i am just going to sell this crap and buy redmagic instead. Shitty phone.
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